I'll bite. The author has had a series of bad computer support experiences and chosen to vent by writing an article that attempts to re-enforce every nerd ster

I'll bite. The author has had a series of bad computer support experiences and chosen to vent by writing an article that attempts to re-enforce every nerd stereotype. It's the same as accusing all managers of snorting coke and playing golf all the time or secretaries who sit on the phone all day to their friends while filing their nails. If his work was due in and his computer wasn't working and support were refusing to fix it, wouldn't you escalate the issue?