Sorry, I think we may have misunderstood each other. I have confidence in your service and the submission of claim paperwork. I just am not sure about the act

Sorry, I think we may have misunderstood each other. I have confidence in your service and the submission of claim paperwork. I just am not sure about the actual shipping company accepting the claim and writing me a check because they may not agree with you and me that the package was damaged. edit: from reading a couple of other comments, it seems like you are the insurer, too. So, my original comment is probably moot.