I can only speak to my personal gold card (which is pretty new) but I've also had issues with my card being frozen unexpectedly for charges they thought were il

I can only speak to my personal gold card (which is pretty new) but I've also had issues with my card being frozen unexpectedly for charges they thought were illegitimate. I think the big rub here is that American Express will freeze your card without informing you first. This leads to the uncomfortable situation where you try and swipe the card and it is immediately declined Hopefully things will settle down in the next few months. What I can say is that so far AMEX customer service has been top notch - my issues have always been handled promptly and professionally . Their travel services division also came through in a pinch a few months ago.