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My MacBook Air fell into the camp smackfu is talking about. Big thread on the Apple website about the problem, no public acknowledgement of it from Apple. Howev
by regal 13y ago
My MacBook Air fell into the camp smackfu is talking about. Big thread on the Apple website about the problem, no public acknowledgement of it from Apple. However, when I brought my out-of-warranty laptop in, they replaced the faulty parts free of charge. I ended up pleasantly surprised, and will buy Apple again in the future.
Most businesses do everything they can to get out of warranties. Apple seems more like a high value add business to me now, and less a seller of commodities like many of the other computer manufacturers.
- acdha 13y agoYeah, a relative had that with an iPhone 5 charger cable: walked into the store and the tech simply reached onto the shelf and gave him a new one. No waiting, filling out a 3 page form, 6 forms of ID, etc. Completely changed the mood from griping to “Wow, I'll buy from Apple again” – quite a contrast to the rest of the computer industry which is generally chasing Walmart down the short-term cost minimization rabbit hole.
- andyhmltn 13y agoYou may fault Apple all you want for various decisions, but they are very good when it comes to product replacement. My iPhone 5 had a faulty screen (it just conked out one day.) Within 3 days I had a brand new one on my table having not walked into an Apple store and opting for pickup instead.