My experience is that every host has it's pros and cons. I never trust these types of statements. Just because you didn't perform backups, it doesn't mean that

My experience is that every host has it's pros and cons. I never trust these types of statements. Just because you didn't perform backups, it doesn't mean that you should blame the host. Even the best-of-the-best hosts will fail, but thing to consider is how fast can they resolve issues and are they proactively trying to improve.