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IIyama, twice I've had an IIyama screen die on me, once within warranty (due to the high volume of electric devices dying I installed a surge protector, since t
by merijnv 13y ago
IIyama, twice I've had an IIyama screen die on me, once within warranty (due to the high volume of electric devices dying I installed a surge protector, since then no problems) and once outside of warranty. Both times they send a courier service to pick up the screen at my house and deliver me a replacement one at no charge.
- masklinn 13y agoLogitech will also do that, had a mouse die, call them: > Yeah so my mouse doesn't work anymore, it's a <whatever model> >> Ok do you have a serial number? > Sure it's <serial number> >> Could I have your address to send a replacement? > <address> >> OK thanks a lot, we'll get the new one send right away > How do I send the old one back? >> It's broken yeah? > Yeah >> Then you just throw it out or whatever, try to repair it if you enjoy that No charge, no fuss, no bother. Love it when companies do that.
- mseebach 13y agoAmazon has replaced my Kindle like that twice. Once I definitely broke it myself, once I don't think I did (but had no evidence). They did ask me to return the broken one through.
- tomku 13y agoHad roughly the same experience with Logitech when my MX518 died. They asked me to email a phone camera pic of the label with the serial number and shipped out a brand new G500 right away. No hassle over troubleshooting, no wasted postage mailing back a broken mouse and waiting two weeks. It's nice to be treated like a customer rather than a fraudster, and I definitely factor in warranty claim friendliness when I buy new hardware nowadays.