4 ms·

No? And not just in the automotive industry. Apple comes close, but from stories like smoke being considered a biohazard, I'd say no (they did offer replacemen

by Ygg2 13y ago

No? And not just in the automotive industry. Apple comes close, but from stories like smoke being considered a biohazard, I'd say no (they did offer replacement if you broke your screen on iPad IIRC). That said I don't consider that Tesla won't ever have a gaffe, but they are doing things perfectly so far.

merijnv 13y ago
IIyama, twice I've had an IIyama screen die on me, once within warranty (due to the high volume of electric devices dying I installed a surge protector, since then no problems) and once outside of warranty. Both times they send a courier service to pick up the screen at my house and deliver me a replacement one at no charge.
- masklinn 13y ago
  Logitech will also do that, had a mouse die, call them: > Yeah so my mouse doesn't work anymore, it's a <whatever model> >> Ok do you have a serial number? > Sure it's <serial number> >> Could I have your address to send a replacement? > <address> >> OK thanks a lot, we'll get the new one send right away > How do I send the old one back? >> It's broken yeah? > Yeah >> Then you just throw it out or whatever, try to repair it if you enjoy that No charge, no fuss, no bother. Love it when companies do that.
  - mseebach 13y ago
    Amazon has replaced my Kindle like that twice. Once I definitely broke it myself, once I don't think I did (but had no evidence). They did ask me to return the broken one through.
  - tomku 13y ago
    Had roughly the same experience with Logitech when my MX518 died. They asked me to email a phone camera pic of the label with the serial number and shipped out a brand new G500 right away. No hassle over troubleshooting, no wasted postage mailing back a broken mouse and waiting two weeks. It's nice to be treated like a customer rather than a fraudster, and I definitely factor in warranty claim friendliness when I buy new hardware nowadays.
shriphani 13y ago
Haven't owned a high-end car but friends in college owned maseratis who offered service of this level.

by Ygg2 13y ago

merijnv 13y ago

IIyama, twice I've had an IIyama screen die on me, once within warranty (due to the high volume of electric devices dying I installed a surge protector, since then no problems) and once outside of warranty. Both times they send a courier service to pick up the screen at my house and deliver me a replacement one at no charge.

masklinn 13y ago
Logitech will also do that, had a mouse die, call them: > Yeah so my mouse doesn't work anymore, it's a <whatever model> >> Ok do you have a serial number? > Sure it's <serial number> >> Could I have your address to send a replacement? > <address> >> OK thanks a lot, we'll get the new one send right away > How do I send the old one back? >> It's broken yeah? > Yeah >> Then you just throw it out or whatever, try to repair it if you enjoy that No charge, no fuss, no bother. Love it when companies do that.
- mseebach 13y ago
  Amazon has replaced my Kindle like that twice. Once I definitely broke it myself, once I don't think I did (but had no evidence). They did ask me to return the broken one through.
- tomku 13y ago
  Had roughly the same experience with Logitech when my MX518 died. They asked me to email a phone camera pic of the label with the serial number and shipped out a brand new G500 right away. No hassle over troubleshooting, no wasted postage mailing back a broken mouse and waiting two weeks. It's nice to be treated like a customer rather than a fraudster, and I definitely factor in warranty claim friendliness when I buy new hardware nowadays.

shriphani 13y ago

Haven't owned a high-end car but friends in college owned maseratis who offered service of this level.