I was a former Apple specialist back in the day. Our job was to make the customers happy. No one in the Apple store gets commission. We were trained to help the

I was a former Apple specialist back in the day. Our job was to make the customers happy. No one in the Apple store gets commission. We were trained to help the customer find the right solution, not the most expensive one. Of course every interaction will be different since we are dealing with two humans communicating. But in general specialists try to "right sell" instead of up sell.