While waiting for Genius appointments and friends to get something done in Apple stores, I've seen salespeople talk customers out of higher priced items more th

While waiting for Genius appointments and friends to get something done in Apple stores, I've seen salespeople talk customers out of higher priced items more than once. And they do it the right way: asking what you want to do with the computer and then finding the right level of machine for those needs. I suspected that this was part of the training programme, precisely because it creates happier customers with a good story to share.