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If a company sells a product to a customer who needs something different, that customer will assume the product is bad. Saying "my company failed because my sof
by fiblye 13y ago
If a company sells a product to a customer who needs something different, that customer will assume the product is bad. Saying "my company failed because my software didn't run on those Apple machines" is nonsense to us, but your average consumer will take this as a sign to actively avoid Apple products. If that customer never had a bad experience with Apple, it's less likely they'll complain about them.
- meowface 13y agoYou're right in that case. However in the case of trying to get a customer to buy something more powerful than they need, the product will work just fine from the perspective from the customer; it's just that it still would've worked fine for them and they would've retained more money if they went with something less powerful. There may be some economic dynamics I'm missing out on (aversion to buying Apple products in the future for being too pricey, maybe), but it seems like it'd generally be in a company's best interest to try and get their customers to purchase their most expensive projects. That is why the article linked seems so unusual yet refreshing.