I held a part time job at Staples as a sales associate for the technology section. We were always told to make recommendations to people based on what they need

I held a part time job at Staples as a sales associate for the technology section. We were always told to make recommendations to people based on what they need and not what they think they need. Although once you "down sold" them you were told to offer insurance and other extras which is really where Staple's margins are at, so it makes sense. In a way it helps the customer but at the same time it was deceptive because the insurance rarely ever made sense to buy unless you thought you were saving money.