I complained to Airbnb once about a dirty and grimy bathtub. They said: > As every property, guest and host is different and has different expectations and ide

I complained to Airbnb once about a dirty and grimy bathtub. They said: > As every property, guest and host is different and has different expectations and ideas of a level of acceptable cleanliness, it is very difficult to have a fully standardised workflow on cleanliness. What might be normal or acceptable to one person, may not be for another. Our hosting obligations specify these things, but obviously, what one person considers 'properly cleaned' is very different from another - you can read about the hosting obligations here - https://www.airbnb.com/policies#host_obligations https://www.airbnb.com/policies#host_obligations Airbnb is more work, more risk, more variability, and less certainty. If you’re staying at a hotel and something doesn’t work out, you can usually get another room or at least have it looked at. If the place you just booked on Airbnb does not work out, you’re out of luck. Great customer support does not change the fact that it’s a necessity because incidents just happen. When you’re hit by a problem, you’re not a statistic. I’ve got my fair shade of apparently unwashed linen, moldy-smelling crack shacks, pile of shoes randomly dumped in a coat closet, exposed wiring, blood stain in the bathtub, a random pot house hosting a skludgy Aussie drunkard, and a basement suite with a junked fridge outside of it. For the record, I’ve also got a fair amount of places with fabulous views, hosts who can’t be any nicer, and impeccably clean floors. Booking with Airbnb is like gambling with your life quality in general. You have to be extremely cautious and meticulously expend a great amount of effort just to make sure you’re booking a place that’s actually good. When it’s good it’s really good. When it’s bad it’s hellishly awful. Airbnb is sometimes much cheaper, but that’s possibly all it is to me.