A sales rep at the Apple Store did this with my wife, actually. When the unibody 13" MacBooks were released, she was dead-set on getting it. However, she assume

A sales rep at the Apple Store did this with my wife, actually. When the unibody 13" MacBooks were released, she was dead-set on getting it. However, she assumed that the sales reps would try to up-sell her to a 17" MacBook Pro, so she tried to downplay her typical computer usage as much as possible. She went to the Apple Store and explained that she wanted a laptop for basic word processing, web browsing, and viewing photos, but, to her dismay, the rep directed her to the older, white plastic MacBooks and insisted that they would be the best fit for her! My wife had a great time trying to explain in the least superficial way possible that she was willing to pay more money for the better-looking computer, lol.