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Separate issue: You're not always helping people and doing the right thing but telling them to not spend money. [1] Some people derive quite a bit of pleasure
by larrys 13y ago
Separate issue: You're not always helping people and doing the right thing but telling them to not spend money. [1]
Some people derive quite a bit of pleasure from buying "the best". They simply aren't interested in hearing that what they are doing is wrong. Or ways to save money.
The key here is:
"Instead, this guy asked me why I needed the i7 processor and 512GB SSD. "
That's not really his business to stick his nose and interrogate you (like a parent would) to try to prove your thinking wrong (not saying that some people wouldn't like this or be appreciative of course). On the surface seems like a great loyalty builder. But maybe not.
Take the lady that wants a fur coat. You're going to tell her she's stupid and should want a good cloth coat?
Take a guy that wants a fancy watch or a fancy car. In their mind there is value that extend way beyond the real benefit of the device. A guy wakes up and wants the Porsche Turbo. He doesn't want to hear that at 160k he is wasting his money. Now if he asks your opinion that's another thing of course.
There is no question that with some buyers you will gain good will by following the path described in the story. But please don't assume that everyone wants this, appreciates this, or that it is some just so above it all business ethics that everyone should emulate.
By the way having an external drive has advantages and disadvantages. (Personally I would never travel with my photo collection but on the other hand having it on a drive means you have to also protect the drive which becomes easier to steal or lose.
[1] We don't even know how important the money savings were to the buyer in this case. Perhaps he had millions I would guess that the store salesman had no clue to his financial condition at all when deciding he shouldn't "waste" his money.
- ghshephard 13y ago"That's not really his business to stick his nose and interrogate you" You don't think it's a salesperson's job to make sure that the Apple store is selling the right product to the customer? If you read the entire article, it turns out that this user was super happy with the solution that he ended up with, and saved about $750. I'd say the salesperson did a good job.
- larrys 13y ago(Re-read my comment.) The fact that the customer was happy does not confirm it's the best business decision in general which takes many things into account. I also acknowledged that some people would like that this was done. Going a step further (with my same argument) what if the man was visiting the store with his wife and his wife already thought he was spending to much money "on this stuff". Now the salesman sticks in his nose and confirms her thoughts. Think he will be happy then? Would you? Would most guys or flip sexes and example girls?
- ghshephard 13y agoSo - your idea of a salesperson, is an order taker/facilitator then. Fair enough, reasonable people can disagree.
- adregan 13y agoIf a salesperson can make you feel buyer's remorse before you even purchase the item, then perhaps you were doubtful that you wanted/needed the item to begin with. That said: You don't have to do what the salesperson suggests. Do your research and tell them politely, "Thank you for your advice, but I'm going to go with my first choice."
- jopt 13y agoTake the lady that wants a fur coat a few sizes too big.
- macspoofing 13y ago>That's not really his business to stick his nose and interrogate you Come on, it's not an interrogation. You can refuse to engage in the conversation. You can stop it at any time, and you can get the laptop you wanted after the sales guy rendered his opinion.