GitHub is the only one I've been able to hand to a non-techy client so they can create bugs. I was using Pivotal Tracker a few years ago for a large-ish projec

GitHub is the only one I've been able to hand to a non-techy client so they can create bugs. I was using Pivotal Tracker a few years ago for a large-ish project, and really wanted the client to use it. It didn't strike me as terribly hard for reasonably bright people, but I under-estimated habit and the degree of resentment some members on the client team had about their pet project being changed. Assorted attempts at education (I made a really nice screencast!) failed; I was still getting e-mail with Excel or Word docs attached. We finally came to an understanding and started using Google Docs. BTW, Github issues is not so bad. A key feature for me for any bug tracker is a Web API, something I can talk to using a command-line tool. I wrote such a thing for Pivotal Tracker (my Pivotal Slacker Ruby script, now abandoned) and later hacked up a program called GHissues to pull items from Github.