One of the biggest surprises has been the grudging increase in "open" support in web apps with execs and field support staff/salespeople adopting iPads. It's e

One of the biggest surprises has been the grudging increase in "open" support in web apps with execs and field support staff/salespeople adopting iPads. It's easy enough to tell someone "you can't use Mac/Linux/IE9/FFox/etc. unless you can make a case for it," when they're not contributing to the top line. Kill arguments claiming that it will save money by asking if it will increase general support costs. When the CFO wants to be able to access the intranet with her iPad, it's a different story.