I think what the customer 'wants' is always right. What the customer asks for can be an entirely different thing and a lot can be lost in translation. If you ta

I think what the customer 'wants' is always right. What the customer asks for can be an entirely different thing and a lot can be lost in translation. If you take the first ask at face value without delving deeper it can result in a very disappointed customer. It's not offensive to check you are delivering what they 'actually' want. I think the photographer is just checking they know what they're actually getting when they ask for raw files. If OP is prepared for them to be nothing like the finished version then that's great, they're on the same page. I think they'll get more use out of higher res jpegs though. Why pay someone to produce 2.5mp finished images or raws you need to work on yourself when you can just have a high res set. I can't tell you the number of people that ask for raw when what they mean is high resolution. I've heard lots of horror stories where photographers deliver raw files and they get a long furious e-mail back saying "what the hell, these don't even open on my computer, I asked for the best quality images dammit!" With wedding photography 80% of customers have never been married before & it's their first time discussing photography services, a good photographer will check the customer is fully informed. A bad one will do anything to make the sale, pop the card out of the camera, hand it over and say "hey that's what you asked for" As OP has said, they're not interested in prints so asking for a much higher res digital finished image makes a lot of sense, ready for the big screen tv, perhaps a large canvas etc. Prepping the raws ready to share is a big time investment. Also be sure to make your own copies of the disc as optical media degrades over time too. Make as many backups as you can. Photographers take backups more seriously that you think. We're as precious about backups as we are the raw files! They're our livelihood. I think our backup strategy is better than the average user. Dual card slots shooting raw images, transported separately from the venue at the end of the day. One is stored off site in a fire proof box in an anti static pouch. The other is the 'working' card and imported to the working machine with SSD raid. They're also mirrored to an external hard drive & cloud backup while working. Exported final jpgs are burned to DVD for the client along with a box of 6x4 proofs and online gallery access. For our own work archives they are uploaded to our viewing portal which is paid for several years at a time (e.g if we were no longer around, clients can still re-download them within that time frame - good luck doing that with raw file sizes). We also store final jpgs in cloud storage and put an archive of work on both optical media and sd card with the original raw card in the off site fire proof storage along with a copy of the customers details. I think saying photographers are not tech savvy and don't care about their clients images is equally offensive.