Request Tracker or RT for short is great [1]. Has a nice web interface and email support. You'll have to do some research into #2 and #3 though. [1] http://bes

Request Tracker or RT for short is great [1]. Has a nice web interface and email support. You'll have to do some research into #2 and #3 though. [1] http://bestpractical.com/rt/ http://bestpractical.com/rt/