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Ask HN: open source ticket / helpdesk system?
Hi I'm looking for a good open source ticke / helpdesk system.
With the following characteristics:
1. Able to receive tickets by mail or web.
2. Able to escalate tickets according to rules. Like: reassign this ticket if no comment in 12 hours.
3. Ideally would allow to convert tickets to github issues.
Thanks in advance :-)
- zallarak 13y agoI've used desk.com and it was good enough. It also had a decently good API and email integration.
- WestCoastJustin 13y agoRequest Tracker or RT for short is great [1]. Has a nice web interface and email support. You'll have to do some research into #2 and #3 though. [1] http://bestpractical.com/rt/ http://bestpractical.com/rt/
- quaffapint 13y agoI've been using UserVoice and it's worked well enough. I'm not sure if it has auto-escalation or not, as I don't have a need for it.