You have to think, that with the limited data they are allowed to release, this must be extremely frustrating! A true rock and a hard place. The general public

You have to think, that with the limited data they are allowed to release, this must be extremely frustrating! A true rock and a hard place. The general public are led to believe, that they are willing to conspire secretly together with the government, to spy on their customers, must not only be infuriating, but brand damaging! Then you are required by law not to defend yourself ;) p.s. I'm taking google at their word -- that they are not giving 'direct access' to the NSA. I am assuming they know, that the truth could leak out at some point, where they to lie about it.