First, what you describe is pretty typical in certain sectors. They have a monopoly mandated by the government. They have no profit motive. You need to start

First, what you describe is pretty typical in certain sectors. They have a monopoly mandated by the government. They have no profit motive. You need to start by stepping back and realizing what the incentives are. This is to do just well enough to avoid the ire of the government regulators. They don't need to earn customers. They don't need to offer quality services. They just need to do just well enough to scrape by. This is exactly what they are doing. So the first thing you need to do is adjust your expectations and understand that it is all a charade, and that that is what the real game is. The second thing you need to do is take a look at yourself. Do you want to work in such a place? If not start looking for another job now before the environment poisons you. The real danger is that it can poison what you want in your career if you want to effect change.