> My initial thought was that they way to achieve this at a lower cost would be to redirect all mail direct to this company, who could then receive all customer

> My initial thought was that they way to achieve this at a lower cost would be to redirect all mail direct to this company, who could then receive all customers' mail at one central office/warehouse which would lower staff costs massively. Yes, but Outbox actually prefers you don't forward your mail to them![1] From their FAQ: “Why on earth do you come by my house to pickup my mail,” we hear from thousands of people. ”Shouldn’t I just send you my mail?” Great question - and one we get a lot. In fact, we shared your belief for about a year… but after tens of thousands of mailbox runs, we’ve concluded that picking up mail at your house is the only way we can create the elegant user experience we demand. [1] http://help.outboxmail.com/customer/portal/articles/984656-how-do-you-collect-my-mail- http://help.outboxmail.com/customer/portal/articles/984656-h...