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Then you make it less likely that they will consider offering the service in the first place. Sometimes things just don't make business sense and you kill them
by jiggy2011 13y ago
Then you make it less likely that they will consider offering the service in the first place.
Sometimes things just don't make business sense and you kill them.
I have killed stuff in the past that has literally had 1 user , it wouldn't seem sensible at all to keep it running simply for that one person (unless they were paying me significantly).
The best way to judge a company in my opinion is how they handle it when they do. In this case distribution to customers was minimized.
- icebraining 13y agoI don't see why "not promising to keep services running forever" makes them less likely to offer them. I'm not asking anything but "don't overpromise". Doesn't seem particularly onerous to me.
- jiggy2011 13y agoI don't remember the original launch, but I doubt that they made a promise to keep this running forever. I'm sure they had T&C with the standard "we can discontinue this whenever we want with no notice or refund". So the refund is actually being generous.
- mpyne 13y agoIt ran for only 4 months. I had at the time considered suggesting it to my workplace as they are constantly 5-6 years behind in IT and don't really have the staffing to provide extra IT services anyways. Now I'm glad I didn't recommend it, though I wish the circumstances had been different.