4 ms·

How Expedia Lost Me As A Customer Forever over $1.92

9 points by InSamsHead 13y ago

PaulHoule 13y ago
Yes, you are over-reacting. Personally I wouldn't bother making a claim over $1.92 on a $2k purchase. It isn't worth my time or my serenity.
- jsharpe 13y ago
  Yes, but the fact that they are being so difficult on such a small claim is not a good sign when you try to use the "Guarantee" on an amount that's actually substantial. Why am I supposed to believe that the Best Price Guarantee means anything if even in the most trivial case they try their best to dodge it?
  - InSamsHead 13y ago
    thanks! thats exactly one aspect of frustration I had with expedia. Last year they had a net income of almost 500 million. Why even bother denying such a trivial amount claim. The amount of resources they spent fighting my claim and goodwill they lost from me and my friends is so much more. I actually spent money on Fiverr to have people retweet my message.
  - PaulHoule 13y ago
    A long time ago I had a dispute with my stock broker (e-trade). On one day I created an IRA account for myself and my wife and it turned out they zapped her account because I created two on the same day. It's my fault that I got close to the wire of April 15. I wound up in the situation that what I reported to the IRS didn't match reality and I was a bit worried. I called them up and said "I work in IT and I know there is a layer that's deeper than what you can see. I'm not going to threaten to leave if you don't get this fixed, but I'll be loyal to you if you can get this investigated" And you know what? Two weeks later they contacted me, explained the situation, and they backdated the transaction. Fast forward and I had a really bad conversation with my boss. He chose to play Russian Roulette with our project and said something that was (1) full of IT and (2) hazardous to my mental health. I could have bailed there, but I had enough sense to see my doc and get a prescription for Paxil. I decided to stick with the project until we got it into the hands of the salespeople. A week later I went out to my (unlit) wood shed and stepped in a big pile of dog crap. The funny thing was I didn't get mad at all, I just accepted it and when I got back in I found that none of the crap stuck on my sneakers because at the first moment I felt the squish I took the weight off that foot. I could bring up more examples, like all of the times that I've emotionally connected with judges and cops and got away without a ticket, but the fact is that you can be happier and effective if you don't sweat the small stuff. So yeah, giving you a refund would have been a good move on their part (you've certainly cost them more than $2) but you'd be better off if you let this slide. You can catch more flies with honey than vinegar
planetjones 13y ago
Yes you're over reacting a little. But why should a company be allowed to advertise an offer which they don't really want to pay out on. Do you have any organisation in the US of A like an advertising standards agency where you can complain. If the terms and conditions of the price match are so flexible in Expedia's favour then I don't think they should be allowed to use it in their online marketing Ps. I never use Expedia after a family member of mine booked an hotel with them. After turning up at the hotel they said they had no record of the booking. My family member had to call Expedia and stay on hold for ages while they sorted it.

9 points by InSamsHead 13y ago

Yes, you are over-reacting. Personally I wouldn't bother making a claim over $1.92 on a $2k purchase. It isn't worth my time or my serenity.

jsharpe 13y ago
Yes, but the fact that they are being so difficult on such a small claim is not a good sign when you try to use the "Guarantee" on an amount that's actually substantial. Why am I supposed to believe that the Best Price Guarantee means anything if even in the most trivial case they try their best to dodge it?
- InSamsHead 13y ago
  thanks! thats exactly one aspect of frustration I had with expedia. Last year they had a net income of almost 500 million. Why even bother denying such a trivial amount claim. The amount of resources they spent fighting my claim and goodwill they lost from me and my friends is so much more. I actually spent money on Fiverr to have people retweet my message.
- PaulHoule 13y ago
  A long time ago I had a dispute with my stock broker (e-trade). On one day I created an IRA account for myself and my wife and it turned out they zapped her account because I created two on the same day. It's my fault that I got close to the wire of April 15. I wound up in the situation that what I reported to the IRS didn't match reality and I was a bit worried. I called them up and said "I work in IT and I know there is a layer that's deeper than what you can see. I'm not going to threaten to leave if you don't get this fixed, but I'll be loyal to you if you can get this investigated" And you know what? Two weeks later they contacted me, explained the situation, and they backdated the transaction. Fast forward and I had a really bad conversation with my boss. He chose to play Russian Roulette with our project and said something that was (1) full of IT and (2) hazardous to my mental health. I could have bailed there, but I had enough sense to see my doc and get a prescription for Paxil. I decided to stick with the project until we got it into the hands of the salespeople. A week later I went out to my (unlit) wood shed and stepped in a big pile of dog crap. The funny thing was I didn't get mad at all, I just accepted it and when I got back in I found that none of the crap stuck on my sneakers because at the first moment I felt the squish I took the weight off that foot. I could bring up more examples, like all of the times that I've emotionally connected with judges and cops and got away without a ticket, but the fact is that you can be happier and effective if you don't sweat the small stuff. So yeah, giving you a refund would have been a good move on their part (you've certainly cost them more than $2) but you'd be better off if you let this slide. You can catch more flies with honey than vinegar

planetjones 13y ago

Yes you're over reacting a little. But why should a company be allowed to advertise an offer which they don't really want to pay out on. Do you have any organisation in the US of A like an advertising standards agency where you can complain. If the terms and conditions of the price match are so flexible in Expedia's favour then I don't think they should be allowed to use it in their online marketing Ps. I never use Expedia after a family member of mine booked an hotel with them. After turning up at the hotel they said they had no record of the booking. My family member had to call Expedia and stay on hold for ages while they sorted it.