That said, many of those things did actually result in "less IT" in the sense that fewer people can now run larger installs. For instance, I have a team of fou

That said, many of those things did actually result in "less IT" in the sense that fewer people can now run larger installs. For instance, I have a team of four people to run 400+ physical machines, whereas in 2000, I needed a team of ten or so to do a similar job.