He didn't say that it was lacking any features, or even that "We didn't like it". He said "the school's staff and teachers balked at using" it. That is, the t

He didn't say that it was lacking any features, or even that "We didn't like it". He said "the school's staff and teachers balked at using" it. That is, the teachers were afraid that they might have to learn something new. Chances are, they wouldn't even try it. And nobody had what it takes to tell 'em "Well, give it a try, it should suit your needs just fine. But feel free to set up your own tools if you don't like it."