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It's a natural fit. Startups use Mailchimp & Sendgrid, etc. for email marketing, but then as they mature & grow, they see the need for more mature (although, y
by johnvschmitt 13y ago
It's a natural fit.
Startups use Mailchimp & Sendgrid, etc. for email marketing, but then as they mature & grow, they see the need for more mature (although, yes, more expensive, complex, & slower) tools like ExactTarget.
Very similarly, how do startups track their customers & leads? Often, with no CRM other than spreadsheets or in-house tools. When they scale & have >10 sales staff, they realize they need a more mature, slower, more expensive CRM, & SalesForce is there.
So, yes, the acquisition price seems high, but the complementary fit is solid.
- Pxtl 13y agoI used to work at a place that happily used SugarCRM (which is open-source) for both email marketing and for CRM, so there are better CRM solutions for small businesses than simply doing spreadsheets/in-house.