The best part of this analysis was the tone - he was polite, non-judgemental, and understanding of the fact that it's tough to launch something new and yes, the

The best part of this analysis was the tone - he was polite, non-judgemental, and understanding of the fact that it's tough to launch something new and yes, the developers could have done it better, but no need to pile-on, they're probably kicking themselves enough as is.