4 ms·
This idea on its surface sounds horrible. First, it feels like it crosses some ethical lines. Second, if you help a user and tell them (or, let it slip) that yo
by gfodor 13y ago
This idea on its surface sounds horrible. First, it feels like it crosses some ethical lines. Second, if you help a user and tell them (or, let it slip) that you figured out their problem by spying on their typing, they will probably be horrified.
- fomojola 13y agoWe looked at this more like instant search results (similar to what most search engines do already) where the server updates the results as the user types into the query box. The human operator does increase the privacy questions, though.
- polarix 13y agoWoah, Deja Vu!
- gfodor 13y agoI mean, can you give a real-world example where this technology has resulted in an increase in user happiness? The only way I could see this being helpful is if you aggregated the data and made inferences across multiple users. But then, you are spying on everyone. If you are going to use it to engage a single user one-on-one you run the risk of revealing you were spying on them. I, for one, would rather not have to constantly feel like I was hiding something when talking to my users. Users are comfortable with the idea that you can see access logs for page transitions, and use that to help assist them. They are not comfortable with the idea that you can see things they typed and decided to not submit to a server.