3 ms·

Have you considered that the story presents an interesting case relevant to designers of these kinds of UI?

• magicalist 13y ago
  Except we can only speculate on the kind of UI involved. - Multi sign-in isn't great, but how did this user get in that flow in the first place? ("Add Account" isn't something most people would find inviting). - How did this user accidentally delete her account? The process is actually fairly involved, and is difficult to do accidentally. - How long did this user wait to restore her account? According to the help docs, you have a grace period to restore an account. - What "representative" did she talk to? As far as I know, there's no chat support for free Google Apps. Without this information, there's only speculation to be had, which is the entirety of this thread (in fact, most of this conversation has to do with "advanced" uses of multi sign-in, and has nothing to do with this story). There are a million stories like this, and this is a poorly told one. As should be expected! The user was not writing this to serve as the basis for a discussion on confusing UIs and bad user flows. That was my point. Feel free to point me to the interesting UI discussion in this thread.
  • joelg236 13y ago
    There is a lot of UI discussion at the top now.