5 ms·

With paid services I can typically get some sort of customer support and have them restore from their archives. Google couldn't give half a damn about their us

With paid services I can typically get some sort of customer support and have them restore from their archives. Google couldn't give half a damn about their users.

leephillips 13y ago
Google telling her that the files were gone and that there was nothing they could do translates to "why should we bother getting your files back for you?" (Obviously they can do it, but it would take a highly salaried person some time, so, no.)
- shiftpgdn 13y ago
  I'm not sure about anyone else but if my Gmail account were to vanish I'd be willing to pay a significant amount of money to get it back. Which reminds me I should probably start keeping backups of my Google services.
  - leephillips 13y ago
    But it would be even worse PR for Google to offer data recovery for money, because that would be admitting that it's possible, but that unless you pay you're not getting your files back. Much better story to claim that the files are just "gone".
    - tjoff 13y ago
      It should be even worse PR for Google to admit that they don't even know how to restore from their own backups...
- deleted 13y ago
  [deleted]
magicalist 13y ago
Yes, Google really should let you restore a recently deleted account. Also, they should offer some kind of "search" service to help people find out about restoring deleted accounts. https://support.google.com/accounts/answer/1212172?hl=en&ref_topic=2382753 https://support.google.com/accounts/answer/1212172?hl=en&#38...
- shiftpgdn 13y ago
  You are implying that Google services are infallible when in reality it's completely the opposite. When things go wrong it's nice to be able to get in touch with someone who can actually fix it.
  - magicalist 13y ago
    No, I'm really not. Please don't exaggerate like that. I'm saying they have a way of restoring your account (and it's worth noting that this person claims to have gotten in touch with a "representative").

With paid services I can typically get some sort of customer support and have them restore from their archives. Google couldn't give half a damn about their users.

leephillips 13y ago

Google telling her that the files were gone and that there was nothing they could do translates to "why should we bother getting your files back for you?" (Obviously they can do it, but it would take a highly salaried person some time, so, no.)

shiftpgdn 13y ago
I'm not sure about anyone else but if my Gmail account were to vanish I'd be willing to pay a significant amount of money to get it back. Which reminds me I should probably start keeping backups of my Google services.
- leephillips 13y ago
  But it would be even worse PR for Google to offer data recovery for money, because that would be admitting that it's possible, but that unless you pay you're not getting your files back. Much better story to claim that the files are just "gone".
  - tjoff 13y ago
    It should be even worse PR for Google to admit that they don't even know how to restore from their own backups...
deleted 13y ago
[deleted]

magicalist 13y ago

Yes, Google really should let you restore a recently deleted account. Also, they should offer some kind of "search" service to help people find out about restoring deleted accounts. https://support.google.com/accounts/answer/1212172?hl=en&ref_topic=2382753 https://support.google.com/accounts/answer/1212172?hl=en&#38...

shiftpgdn 13y ago
You are implying that Google services are infallible when in reality it's completely the opposite. When things go wrong it's nice to be able to get in touch with someone who can actually fix it.
- magicalist 13y ago
  No, I'm really not. Please don't exaggerate like that. I'm saying they have a way of restoring your account (and it's worth noting that this person claims to have gotten in touch with a "representative").