12 ms·

Ah perils of storing important documents on a free service. It's good only as long as it lasts. And since you are not a customer for the service, expecting them

by yashg 13y ago

Ah perils of storing important documents on a free service. It's good only as long as it lasts. And since you are not a customer for the service, expecting them to do do anything to bring it back is too much to ask for.

andybak 13y ago
With most paid services a user could also inadvertently delete their data irretrievably. So I'm not sure you're drawing the correct conclusion here. It's more about whether there is a flaw in the specific UI around this functionality or insufficient warnings around irreversible actions. Without knowing what the user did it's a difficult call.
- shiftpgdn 13y ago
  With paid services I can typically get some sort of customer support and have them restore from their archives. Google couldn't give half a damn about their users.
  - leephillips 13y ago
    Google telling her that the files were gone and that there was nothing they could do translates to "why should we bother getting your files back for you?" (Obviously they can do it, but it would take a highly salaried person some time, so, no.)
    - shiftpgdn 13y ago
      I'm not sure about anyone else but if my Gmail account were to vanish I'd be willing to pay a significant amount of money to get it back. Which reminds me I should probably start keeping backups of my Google services.
      - leephillips 13y ago
        But it would be even worse PR for Google to offer data recovery for money, because that would be admitting that it's possible, but that unless you pay you're not getting your files back. Much better story to claim that the files are just "gone".
        tjoff 13y ago
        It should be even worse PR for Google to admit that they don't even know how to restore from their own backups...
    - deleted 13y ago
      [deleted]
  - magicalist 13y ago
    Yes, Google really should let you restore a recently deleted account. Also, they should offer some kind of "search" service to help people find out about restoring deleted accounts. https://support.google.com/accounts/answer/1212172?hl=en&ref_topic=2382753 https://support.google.com/accounts/answer/1212172?hl=en&#38...
    - shiftpgdn 13y ago
      You are implying that Google services are infallible when in reality it's completely the opposite. When things go wrong it's nice to be able to get in touch with someone who can actually fix it.
      - magicalist 13y ago
        No, I'm really not. Please don't exaggerate like that. I'm saying they have a way of restoring your account (and it's worth noting that this person claims to have gotten in touch with a "representative").

by yashg 13y ago

andybak 13y ago

With most paid services a user could also inadvertently delete their data irretrievably. So I'm not sure you're drawing the correct conclusion here. It's more about whether there is a flaw in the specific UI around this functionality or insufficient warnings around irreversible actions. Without knowing what the user did it's a difficult call.

shiftpgdn 13y ago
With paid services I can typically get some sort of customer support and have them restore from their archives. Google couldn't give half a damn about their users.
- leephillips 13y ago
  Google telling her that the files were gone and that there was nothing they could do translates to "why should we bother getting your files back for you?" (Obviously they can do it, but it would take a highly salaried person some time, so, no.)
  - shiftpgdn 13y ago
    I'm not sure about anyone else but if my Gmail account were to vanish I'd be willing to pay a significant amount of money to get it back. Which reminds me I should probably start keeping backups of my Google services.
    - leephillips 13y ago
      But it would be even worse PR for Google to offer data recovery for money, because that would be admitting that it's possible, but that unless you pay you're not getting your files back. Much better story to claim that the files are just "gone".
      - tjoff 13y ago
        It should be even worse PR for Google to admit that they don't even know how to restore from their own backups...
  - deleted 13y ago
    [deleted]
- magicalist 13y ago
  Yes, Google really should let you restore a recently deleted account. Also, they should offer some kind of "search" service to help people find out about restoring deleted accounts. https://support.google.com/accounts/answer/1212172?hl=en&ref_topic=2382753 https://support.google.com/accounts/answer/1212172?hl=en&#38...
  - shiftpgdn 13y ago
    You are implying that Google services are infallible when in reality it's completely the opposite. When things go wrong it's nice to be able to get in touch with someone who can actually fix it.
    - magicalist 13y ago
      No, I'm really not. Please don't exaggerate like that. I'm saying they have a way of restoring your account (and it's worth noting that this person claims to have gotten in touch with a "representative").