I agree with the idea that web apps shouldn't "need" help, or a FAQ, or explanation of any kind. But even the easiest to use apps, such as Google, have both ba

I agree with the idea that web apps shouldn't "need" help, or a FAQ, or explanation of any kind. But even the easiest to use apps, such as Google, have both basic help as well as extensive documentation of advanced features. And I think documentation ranges from good tooltips, to help links in the right places, to a full-blown API wiki. It just depends on the site. Either way, trying to answer the questions that Help materials tend to answer can be very enlightening.