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I'm currently stuck with a Lumia 800 with a penchant for crashing thanks to Vodafone's "repair" service. I explained in a written letter how the phone would cr

I'm currently stuck with a Lumia 800 with a penchant for crashing thanks to Vodafone's "repair" service. I explained in a written letter how the phone would crash at frequent intervals (especially when playing or recording video). Being a developer I even wrote the letter as I would write a bug report with steps on how to replicate the problem and what not. They returned the phone to me with a standard letter saying how they fixed the phone by upgraded the OS to the latest version. The OS was of course already updated to the latest version before I even sent it to them. They even tried ringing me on the broken phone I had sent them so I could explain what my problem was. I'm not sure how they thought I would answer it exactly... I tried again and received the same response. Needless to say, my phone is still broken.

dagw 13y ago
I'm not sure how they thought I would answer it exactly Because number are tied to SIM-cards not phones. I've never sent my SIM card off to be repaired. Just pop your SIM card into a new phone before sending your broken one off and you'll have not trouble answering when they (or anybody else) calls.
miahi 13y ago
I had an interesting problem with an LG phone that froze or reset while recording or playing video. I sent it three times to the service and came back "repaired". Every time the same issue happened. Then I found that before they were sending it to repair, the phone was stripped of everything (battery, SD card). It worked on their side, so the problem had to be one of the components that were not actually tested. So I tried a different (faster) SD card - and no more issues! The problem was the SD card - it came with the phone, but when they were sending the device to the service, they did not send also the SD card.
chris_wot 13y ago
To be fair, any process can have breakdowns. I'd like to see a video of their complaints process. :-)

dagw 13y ago

I'm not sure how they thought I would answer it exactly Because number are tied to SIM-cards not phones. I've never sent my SIM card off to be repaired. Just pop your SIM card into a new phone before sending your broken one off and you'll have not trouble answering when they (or anybody else) calls.

miahi 13y ago

I had an interesting problem with an LG phone that froze or reset while recording or playing video. I sent it three times to the service and came back "repaired". Every time the same issue happened. Then I found that before they were sending it to repair, the phone was stripped of everything (battery, SD card). It worked on their side, so the problem had to be one of the components that were not actually tested. So I tried a different (faster) SD card - and no more issues! The problem was the SD card - it came with the phone, but when they were sending the device to the service, they did not send also the SD card.

chris_wot 13y ago

To be fair, any process can have breakdowns. I'd like to see a video of their complaints process. :-)