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Dropbox has the worst customer support. Hear me out. They go down, they come back up. They just pretend like nothing happened. Very rarely do we get a look into
by post_break 13y ago
Dropbox has the worst customer support. Hear me out. They go down, they come back up. They just pretend like nothing happened. Very rarely do we get a look into what happened and their reaction times are pathetic. There is no point in having a DropboxOPs Twitter handle if you've been down for 30 minutes and haven't tweeted a single thing. Grumble grumble. Someone who uses Dropbox in a work environment such as myself grows to hate dropbox every outage even though when it works it's the best game in town.
- crjHome 13y agoI agree - with real-time monitoring they could have seen it was down and at least tweeted to acknowledge it was down. What a piss take.
- mh- 13y agoI think we can give Dropbox the benefit of the doubt and assume they knew it was down before we did.
- will_brown 13y agoI recently did an HN Poll on cloud storage preference (https://news.ycombinator.com/item?id=5781299 https://news.ycombinator.com/item?id=5781299) very few people participated but Dropbox lead the poll 3-1 (only 11 votes total but still, 6 to Dropbox), mind saying which cloud storage you prefer, thanks.
- post_break 13y agoI prefer Dropbox, just not when it goes down like this.
- bitonomics 13y agoWould you be willing to pay more for a higher SLA?
- mehrzad 13y agoDropbox is great but not much better than more secure solutions like Spideroak. I only use Dropbox for its api and decent clients. Edit: if we had open protocols instead, we would not get this vendor lockin with all the Dropbox-only applications. Still Dropbox is a great product.
- dangerlibrary 13y ago...rsync?
- chakalakasp 13y agoBe your own cloud (that phrase makes me chuckle, like rebranding the word server); get a Synology NAS, grab their cloud app for Android, iPhone, and desktop, enjoy a glass of fine scotch. Now when it goes down its your problem and you are tech support.
- post_break 13y agoI can't just go and install those where my servers are located.
- chakalakasp 13y agoDo you have home Internet? I mean, you can install those on just about any network so long as you have the permissions to open ports on the router. Synology cloud app keeps track of dynamic IP addresses and your cloud app knows where to connect even without using a service like no-ip.