5 ms·

Dropbox is Down

44 points by will_brown 13y ago

Could not post the link in the URL...maybe I am not supposed to? The Mobile version is not uploading either, though files are accessible.

will_brown 13y ago
For convenience: https://www.dropbox.com/ https://www.dropbox.com/
zedpm 13y ago
It appears to be a widespread outage; no comments yet from @Dropbox or @DropboxOPs on Twitter.
post_break 13y ago
Dropbox has the worst customer support. Hear me out. They go down, they come back up. They just pretend like nothing happened. Very rarely do we get a look into what happened and their reaction times are pathetic. There is no point in having a DropboxOPs Twitter handle if you've been down for 30 minutes and haven't tweeted a single thing. Grumble grumble. Someone who uses Dropbox in a work environment such as myself grows to hate dropbox every outage even though when it works it's the best game in town.
- crjHome 13y ago
  I agree - with real-time monitoring they could have seen it was down and at least tweeted to acknowledge it was down. What a piss take.
  - mh- 13y ago
    I think we can give Dropbox the benefit of the doubt and assume they knew it was down before we did.
- will_brown 13y ago
  I recently did an HN Poll on cloud storage preference (https://news.ycombinator.com/item?id=5781299 https://news.ycombinator.com/item?id=5781299) very few people participated but Dropbox lead the poll 3-1 (only 11 votes total but still, 6 to Dropbox), mind saying which cloud storage you prefer, thanks.
  - post_break 13y ago
    I prefer Dropbox, just not when it goes down like this.
    - bitonomics 13y ago
      Would you be willing to pay more for a higher SLA?
  - mehrzad 13y ago
    Dropbox is great but not much better than more secure solutions like Spideroak. I only use Dropbox for its api and decent clients. Edit: if we had open protocols instead, we would not get this vendor lockin with all the Dropbox-only applications. Still Dropbox is a great product.
    - dangerlibrary 13y ago
      ...rsync?
- chakalakasp 13y ago
  Be your own cloud (that phrase makes me chuckle, like rebranding the word server); get a Synology NAS, grab their cloud app for Android, iPhone, and desktop, enjoy a glass of fine scotch. Now when it goes down its your problem and you are tech support.
  - post_break 13y ago
    I can't just go and install those where my servers are located.
    - chakalakasp 13y ago
      Do you have home Internet? I mean, you can install those on just about any network so long as you have the permissions to open ports on the router. Synology cloud app keeps track of dynamic IP addresses and your cloud app knows where to connect even without using a service like no-ip.
waxjar 13y ago
The URL has probably been submitted already once. You can try adding a question mark or a bogus query to re-submit a URL which has been submitted before.
- fpp 13y ago
  Don't fiddle with an URL just to submit a story - very bad Particularly in this case where pointing to dropbox.com only gets you an error message. DropBox Twitter Status update: https://twitter.com/DropboxOps https://twitter.com/DropboxOps As shown above with Dropbox you might want to use a service that checks for uptime / status (http://www.isitdownrightnow.com/dropbox.com.html http://www.isitdownrightnow.com/dropbox.com.html) BTW - landing page is back up again but you can't log in
fpp 13y ago
OP: Here's your link to check ( https://news.ycombinator.com/item?id=5792539 https://news.ycombinator.com/item?id=5792539 ) http://www.isitdownrightnow.com/dropbox.com.html http://www.isitdownrightnow.com/dropbox.com.html down since 6:32 PST
worldimperator 13y ago
@dropbox_support says they're working on it, but no details and no ETA.
amrit_b 13y ago
Looks like its up. I was extremely tensed as I have some imp files. Anyway, no more Dropbox!
- analyst74 13y ago
  Don't worry, you will not lose your files if the cloud services are down/gone.
  - whatusername 13y ago
    If you only use dropbox from iOS or Androi then I imagine you could theoretically lose files if their cloud services go down for good.
- will_brown 13y ago
  Yep, but the "+" in the mobile version (iOS) to upload files still appears to be disabled.
worldimperator 13y ago
Back up: https://twitter.com/dropbox_support/status/340118676231569409 https://twitter.com/dropbox_support/status/34011867623156940...
rocky1138 13y ago
I noticed this morning that I wasn't able to browse my files on my mobile.
kmfrk 13y ago
Here's where I posted it: https://news.ycombinator.com/item?id=5792588 https://news.ycombinator.com/item?id=5792588. Just append ?YYYY-MM-DD to the URL. I think it's fair enough for status submissions.
AbhishekBiswal 13y ago
BitTorrent Sync :D
ketralnis 13y ago
Do we really need a front-page post every time a service has a hiccup?
uiaeli 13y ago
I agree Dropbox has poor to non-existent customer support. For most paying customers, the support is email only, and it takes days for them to get back to you - if at all. For customers enrolled in their business plan (which I signed up for as a trial), they offer phone support and email support - and I have been waiting for a response for over 4 days (yes 4 days!) to an issue I am having..In fact, I emailed 4 different people at the company and have still heard nothing. For a company that was recently named "startup of the year" I think it's only a matter of time before a competitor comes along and offers a similar product - WITH reasonable customer service. I personally would be the first to "drop" Dropbox.

Dropbox is Down

44 points by will_brown 13y ago

Could not post the link in the URL...maybe I am not supposed to? The Mobile version is not uploading either, though files are accessible.

will_brown 13y ago

For convenience: https://www.dropbox.com/ https://www.dropbox.com/

zedpm 13y ago

It appears to be a widespread outage; no comments yet from @Dropbox or @DropboxOPs on Twitter.

post_break 13y ago

Dropbox has the worst customer support. Hear me out. They go down, they come back up. They just pretend like nothing happened. Very rarely do we get a look into what happened and their reaction times are pathetic. There is no point in having a DropboxOPs Twitter handle if you've been down for 30 minutes and haven't tweeted a single thing. Grumble grumble. Someone who uses Dropbox in a work environment such as myself grows to hate dropbox every outage even though when it works it's the best game in town.

crjHome 13y ago
I agree - with real-time monitoring they could have seen it was down and at least tweeted to acknowledge it was down. What a piss take.
- mh- 13y ago
  I think we can give Dropbox the benefit of the doubt and assume they knew it was down before we did.
will_brown 13y ago
I recently did an HN Poll on cloud storage preference (https://news.ycombinator.com/item?id=5781299 https://news.ycombinator.com/item?id=5781299) very few people participated but Dropbox lead the poll 3-1 (only 11 votes total but still, 6 to Dropbox), mind saying which cloud storage you prefer, thanks.
- post_break 13y ago
  I prefer Dropbox, just not when it goes down like this.
  - bitonomics 13y ago
    Would you be willing to pay more for a higher SLA?
- mehrzad 13y ago
  Dropbox is great but not much better than more secure solutions like Spideroak. I only use Dropbox for its api and decent clients. Edit: if we had open protocols instead, we would not get this vendor lockin with all the Dropbox-only applications. Still Dropbox is a great product.
  - dangerlibrary 13y ago
    ...rsync?
chakalakasp 13y ago
Be your own cloud (that phrase makes me chuckle, like rebranding the word server); get a Synology NAS, grab their cloud app for Android, iPhone, and desktop, enjoy a glass of fine scotch. Now when it goes down its your problem and you are tech support.
- post_break 13y ago
  I can't just go and install those where my servers are located.
  - chakalakasp 13y ago
    Do you have home Internet? I mean, you can install those on just about any network so long as you have the permissions to open ports on the router. Synology cloud app keeps track of dynamic IP addresses and your cloud app knows where to connect even without using a service like no-ip.

waxjar 13y ago

The URL has probably been submitted already once. You can try adding a question mark or a bogus query to re-submit a URL which has been submitted before.

fpp 13y ago
Don't fiddle with an URL just to submit a story - very bad Particularly in this case where pointing to dropbox.com only gets you an error message. DropBox Twitter Status update: https://twitter.com/DropboxOps https://twitter.com/DropboxOps As shown above with Dropbox you might want to use a service that checks for uptime / status (http://www.isitdownrightnow.com/dropbox.com.html http://www.isitdownrightnow.com/dropbox.com.html) BTW - landing page is back up again but you can't log in

fpp 13y ago

OP: Here's your link to check ( https://news.ycombinator.com/item?id=5792539 https://news.ycombinator.com/item?id=5792539 ) http://www.isitdownrightnow.com/dropbox.com.html http://www.isitdownrightnow.com/dropbox.com.html down since 6:32 PST

worldimperator 13y ago

@dropbox_support says they're working on it, but no details and no ETA.

amrit_b 13y ago

Looks like its up. I was extremely tensed as I have some imp files. Anyway, no more Dropbox!

analyst74 13y ago
Don't worry, you will not lose your files if the cloud services are down/gone.
- whatusername 13y ago
  If you only use dropbox from iOS or Androi then I imagine you could theoretically lose files if their cloud services go down for good.
will_brown 13y ago
Yep, but the "+" in the mobile version (iOS) to upload files still appears to be disabled.

worldimperator 13y ago

Back up: https://twitter.com/dropbox_support/status/340118676231569409 https://twitter.com/dropbox_support/status/34011867623156940...

rocky1138 13y ago

I noticed this morning that I wasn't able to browse my files on my mobile.

kmfrk 13y ago

Here's where I posted it: https://news.ycombinator.com/item?id=5792588 https://news.ycombinator.com/item?id=5792588. Just append ?YYYY-MM-DD to the URL. I think it's fair enough for status submissions.

AbhishekBiswal 13y ago

BitTorrent Sync :D

ketralnis 13y ago

Do we really need a front-page post every time a service has a hiccup?

uiaeli 13y ago

I agree Dropbox has poor to non-existent customer support. For most paying customers, the support is email only, and it takes days for them to get back to you - if at all. For customers enrolled in their business plan (which I signed up for as a trial), they offer phone support and email support - and I have been waiting for a response for over 4 days (yes 4 days!) to an issue I am having..In fact, I emailed 4 different people at the company and have still heard nothing. For a company that was recently named "startup of the year" I think it's only a matter of time before a competitor comes along and offers a similar product - WITH reasonable customer service. I personally would be the first to "drop" Dropbox.