I recently failed such an authentication. The system had bad data about someone they thought was my relative even though I have no relative by that name. I was

I recently failed such an authentication. The system had bad data about someone they thought was my relative even though I have no relative by that name. I was asked three different questions about this "relative" and on all three said I dont know anyone by that name. In the end the agent administering the test told me I had failed the self identification. I was eventually able to talk her into putting in a manual override but the whole experience was disconcerting.