I like the tone of Doc's post as well, however, as a consumer, I don't think it's my problem to help a company out if they suck at serving their customer.....an

I like the tone of Doc's post as well, however, as a consumer, I don't think it's my problem to help a company out if they suck at serving their customer.....and if I don my entrepreneurial hat, the more AirBNB annoy people, the bigger the opportunity for a good competitor to pick up the pieces.