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In the middle of a recent trip, AirBnB asked me for more verification info to make a new reservation -- credit-report-based questions -- even though I'd already
by gojomo 13y ago
In the middle of a recent trip, AirBnB asked me for more verification info to make a new reservation -- credit-report-based questions -- even though I'd already...
(1) been a well-reviewed AirBnB guest on multiple occasions;
(2) concluded transactions through them on more than one CC for those previous stays;
(3) linked my Facebook and LinkedIn profiles long ago.
Such verification questions can involve things like car loans from more than a decade ago, and on at least one of the questions I wasn't even sure I remembered the right answer.
Though I understand they have fraud concerns, I felt it kind of obnoxious to spring this new requirement on me in the middle of a trip, when I was depending on AirBnB working the same as before (and indeed as it had worked on my 1st AirBnB reservation of the same trip).
Had I been required to send a scan of some government ID, I'd have felt even more like they'd breached our prior understanding, without warning, at an inconvenient time.