> 5) Make it very clear to the business owner, all changes cause a delay. And whatever you do, do not let the business owner decide how long a change will take.

> 5) Make it very clear to the business owner, all changes cause a delay. And whatever you do, do not let the business owner decide how long a change will take. This, unfortunately, seems to be a rather large factor when it comes to figuring out why a project failed. Unrealistic expectations are absolute killers.