Do we know that the user waited a long time? My reading was that he paid before deadline, things went a bit weird, he called support, got a receipt, but then ev

Do we know that the user waited a long time? My reading was that he paid before deadline, things went a bit weird, he called support, got a receipt, but then everything blew up. It sounds like the state of his account was mangled in there somehow, not necessarily that he waited too long.