The point you're missing is that people don't use it because they think its good. They use it because they don't have a choice. If you don't help and/or follow

The point you're missing is that people don't use it because they think its good. They use it because they don't have a choice. If you don't help and/or follow Google you don't get to play, right now, because they own a large majority of most technologies being in use by the public today. That's the same thing people criticized Microsoft for. Hangout is just much more wrong tho, as you pointed out.