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Tell HN: I renewed my Developer Account with Apple and They Pulled My Apps

4 points by burningion 13y ago

I need your help hn! Three days ago I renewed my developer account with Apple by paying the $99 fee. Their checkout went a little weird, and so I called customer service just to make sure it went through. After being transferred 4 times, I got an email receipt. Well, I woke up this morning with an email that all my apps were pulled from the App Store. In a panic, I called Apple again, and got transferred 5 times, finally in a business store saying they're closed on weekends. I've paid the developer account fee again, but my apps are still down. Anyone know how to get my apps back up? PS The reason I get that all my apps are down in iTunesConnect is: iOS Developer Program Membership Expired Your membership has expired and your apps have been removed from the App Store until you renew.

gesman 13y ago
1. Call credit card company and get your money back. 2. Build something that is 100% your own and does not depend on middleman's platform.
- xauronx 13y ago
  1. Good advice 2. The only thing he can really build that adheres to that advice is a pile of dirt in his back yard.
  - gesman 13y ago
    Even neighbors can complain and force you to remove pile of dirt. But building business that could be turned off in a second by flipping a switch at platform provider's side is an experience that could be avoided.
ScottWhigham 13y ago
Seems a bit ridiculous that you waited so long to renew. I know from experience that they send that email far enough in advance that, if you did experience problems, there would've been time to fix. Also, you posted a "Tell HN" headline that's pretty linkbait/scandalous. It's misleading in that, the way it is written is intentionally designed to be shocking and make someone click your link. The details could really be boiled down to, "Developer waits until the last day to try to renew, a problem occurs during checkout, and Apple support is not open during the weekend. Developer must wait until Tuesday since Monday is a US holiday." If you'd posted an "Ask HN:" that's one thing but a "Tell HN:" is another. You aren't new here - you know the difference between the two. The Ask is for help, the Tell is for rants or, well, telling about something {good|bad|hacks|exploits|flaws|etc}. Sorry for your trouble, but unless you tell us otherwise, this just seems to be the result of your procrastination, not "Apple pulled my apps and I did nothing wrong!"
- Rantenki 13y ago
  Do we know that the user waited a long time? My reading was that he paid before deadline, things went a bit weird, he called support, got a receipt, but then everything blew up. It sounds like the state of his account was mangled in there somehow, not necessarily that he waited too long.
piratebroadcast 13y ago
DO they keep the apps on the server? Mine expired as well, curious if i can just turn it on again and get them selling again, or if I have to do the whole process again.

4 points by burningion 13y ago

gesman 13y ago

1. Call credit card company and get your money back. 2. Build something that is 100% your own and does not depend on middleman's platform.

xauronx 13y ago
1. Good advice 2. The only thing he can really build that adheres to that advice is a pile of dirt in his back yard.
- gesman 13y ago
  Even neighbors can complain and force you to remove pile of dirt. But building business that could be turned off in a second by flipping a switch at platform provider's side is an experience that could be avoided.

ScottWhigham 13y ago

Seems a bit ridiculous that you waited so long to renew. I know from experience that they send that email far enough in advance that, if you did experience problems, there would've been time to fix. Also, you posted a "Tell HN" headline that's pretty linkbait/scandalous. It's misleading in that, the way it is written is intentionally designed to be shocking and make someone click your link. The details could really be boiled down to, "Developer waits until the last day to try to renew, a problem occurs during checkout, and Apple support is not open during the weekend. Developer must wait until Tuesday since Monday is a US holiday." If you'd posted an "Ask HN:" that's one thing but a "Tell HN:" is another. You aren't new here - you know the difference between the two. The Ask is for help, the Tell is for rants or, well, telling about something {good|bad|hacks|exploits|flaws|etc}. Sorry for your trouble, but unless you tell us otherwise, this just seems to be the result of your procrastination, not "Apple pulled my apps and I did nothing wrong!"

Rantenki 13y ago
Do we know that the user waited a long time? My reading was that he paid before deadline, things went a bit weird, he called support, got a receipt, but then everything blew up. It sounds like the state of his account was mangled in there somehow, not necessarily that he waited too long.

piratebroadcast 13y ago

DO they keep the apps on the server? Mine expired as well, curious if i can just turn it on again and get them selling again, or if I have to do the whole process again.