4 ms·

Wufoo customer service

38 points by keizo 17y ago

andr 17y ago
The Wufoo guys seem great all around - business approach, design, technology (their PHP profiler from today), and customer service. I egotistically wish their main product was different, because I want to use what they make, yet I don't need HTML forms.
- pclark 17y ago
  I wish they were more visible, would love to chat to them.
  - unfoldedorigami 17y ago
    Hi pclark, while our physical presence and interactions are limited because we're not in the valley, we're easy to get a hold of...just send a message through Wufoo's contact form. We do our best to answer anyone interested in what we're doing to the best of our abilities.
- pg 17y ago
  They are. Everything they do, they do well.
JoelSutherland 17y ago
We got a letter from them a while back -- it got a bunch of comments here: http://news.ycombinator.com/item?id=325904 http://news.ycombinator.com/item?id=325904
rjurney 17y ago
Wufoo will even do ecommerce for you... so much awesome.
- rms 17y ago
  How does that work?
  - snewe 17y ago
    I assume that he is talking about payment processing: http://wufoo.com/docs/payment-settings/ http://wufoo.com/docs/payment-settings/ We use it at Antiwar.com for donations...great way to create consistency in data across payment types.
  - rjurney 17y ago
    https://examples.wufoo.com/forms/buy-a-tshirt/ https://examples.wufoo.com/forms/buy-a-tshirt/ Simple, but quite good enough with an image added for plenty of stuff.
BRadmin 17y ago
Wrote them a message yesterday -- got a polite and helpful response in under an hour. Great CS....
tlrobinson 17y ago
Marketing disguised as customer service?
- dsil 17y ago
  No, customer service is part of marketing.
- rjb 17y ago
  I say no, but because of who it is coming from. Would this work coming from, say, Comcast? I know to me it wouldn't. I'd view it as pure advert. But if I got one from Wufoo it would simply validate, reassure and go along side with what I already know and feel about them; A company that is just great all around.
pxlpshr 17y ago
WuFoo is awesome, they sponsored our community startup site in Austin Texas and were (still are) extremely friendly and responsive during our exchange. Nothing but respect for those guys, love their product. Pure class.

38 points by keizo 17y ago

andr 17y ago

The Wufoo guys seem great all around - business approach, design, technology (their PHP profiler from today), and customer service. I egotistically wish their main product was different, because I want to use what they make, yet I don't need HTML forms.

pclark 17y ago
I wish they were more visible, would love to chat to them.
- unfoldedorigami 17y ago
  Hi pclark, while our physical presence and interactions are limited because we're not in the valley, we're easy to get a hold of...just send a message through Wufoo's contact form. We do our best to answer anyone interested in what we're doing to the best of our abilities.
pg 17y ago
They are. Everything they do, they do well.

JoelSutherland 17y ago

We got a letter from them a while back -- it got a bunch of comments here: http://news.ycombinator.com/item?id=325904 http://news.ycombinator.com/item?id=325904

rjurney 17y ago

Wufoo will even do ecommerce for you... so much awesome.

rms 17y ago
How does that work?
- snewe 17y ago
  I assume that he is talking about payment processing: http://wufoo.com/docs/payment-settings/ http://wufoo.com/docs/payment-settings/ We use it at Antiwar.com for donations...great way to create consistency in data across payment types.
- rjurney 17y ago
  https://examples.wufoo.com/forms/buy-a-tshirt/ https://examples.wufoo.com/forms/buy-a-tshirt/ Simple, but quite good enough with an image added for plenty of stuff.

BRadmin 17y ago

Wrote them a message yesterday -- got a polite and helpful response in under an hour. Great CS....

tlrobinson 17y ago

Marketing disguised as customer service?

dsil 17y ago
No, customer service is part of marketing.
rjb 17y ago
I say no, but because of who it is coming from. Would this work coming from, say, Comcast? I know to me it wouldn't. I'd view it as pure advert. But if I got one from Wufoo it would simply validate, reassure and go along side with what I already know and feel about them; A company that is just great all around.

pxlpshr 17y ago

WuFoo is awesome, they sponsored our community startup site in Austin Texas and were (still are) extremely friendly and responsive during our exchange. Nothing but respect for those guys, love their product. Pure class.