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This works when you're a remote worker, but what about when you're a freelancer with multiple clients, using time tracking software? Where do you bill the "goin

by porker 13y ago

This works when you're a remote worker, but what about when you're a freelancer with multiple clients, using time tracking software? Where do you bill the "going for a walk to clear your head", the "restroom break" or that all-too-common one, "popping on Hacker News to see if anything exciting's happened in the last 5 minutes"? Joking aside, I've reached burnout by driving myself hard to get 8 billable hours each day (plus communication, writing proposals etc on top), and apart from lunch don't step away from the computer even when tired and procrastinating. Because if I'm sat there working on a problem I can bill the client, if I step away (even though I'll be more productive when I come back) I can't. I know it's a matter of perspective on how I define 'honest' and 'billable', but I cannot make the mental leap needed!

pyoung 13y ago
Seems like you may be over thinking this. When I was in consulting, I didn't waste my time trying to track every 5-minute increment, the amount of effort and distraction that would cause would do more harm to the client (due to productivity loss from tracking) than anything else. Taking a 5-minute coffee break, or chatting with a co-worker for 15 minutes all gets lost in the noise if you are working on a project for multiple hours a day. Your level of focus (which is nearly impossible to quantify) is going to have a bigger impact on your productivity, and hence the value to the client, than almost anything else. So it makes sense that you should look to optimize for focus/productivity, rather than 'time spent sitting in front of computer'. On a side note, there has been a lot of talk on HN about billing clients in half-day and full-day increments. You should probably look into that. At the consulting job, I basically took the total number of hours a day that I was working, and roughly divided it by the percent of time I spent on each project, which also worked for me (we were required to bill hourly). In the long run, it all tends to even out, and as long as your client is happy with the work, and the costs are in line with their expectations, they will not complain.
infinite8s 13y ago
As patio11 and tptacek like to say, you should switch to daily billing.
rpwilcox 13y ago
I suggest you alter your assumptions of how many hours you can get in a day. If your monthly budget depends on you billing 8 hours a day, 20 days a month you are setting yourself up to be disappointed. I know that, by in large, I can bill a 30 hour week, assuming I have a full time project. Between not billing for restroom or mental health breaks, random trips to Fry's for a new hard drive, etc... those tasks can eat up your calendar. When I have little client work on the radar I assume I'll be able to get 20 billable hours a week in- the rest of the week is eaten up with Buisness development, meeting with new clients, estimating projects etc.
- porker 13y ago
  It's not my monthly budget, so much as my guilt complex that people in full-time employment are paid to do 8 hours work each day. I don't quite 'get' how they can be employed in that and have a clean conscience if they then procrastinate or use it for restroom breaks - and I do know that office workers waste a lot of time. You're right though about the hours; 30 seems sensible to aim for, especially being newly-married where working late every evening isn't a Good Idea (TM).

by porker 13y ago

pyoung 13y ago

Seems like you may be over thinking this. When I was in consulting, I didn't waste my time trying to track every 5-minute increment, the amount of effort and distraction that would cause would do more harm to the client (due to productivity loss from tracking) than anything else. Taking a 5-minute coffee break, or chatting with a co-worker for 15 minutes all gets lost in the noise if you are working on a project for multiple hours a day. Your level of focus (which is nearly impossible to quantify) is going to have a bigger impact on your productivity, and hence the value to the client, than almost anything else. So it makes sense that you should look to optimize for focus/productivity, rather than 'time spent sitting in front of computer'. On a side note, there has been a lot of talk on HN about billing clients in half-day and full-day increments. You should probably look into that. At the consulting job, I basically took the total number of hours a day that I was working, and roughly divided it by the percent of time I spent on each project, which also worked for me (we were required to bill hourly). In the long run, it all tends to even out, and as long as your client is happy with the work, and the costs are in line with their expectations, they will not complain.

infinite8s 13y ago

As patio11 and tptacek like to say, you should switch to daily billing.

rpwilcox 13y ago

I suggest you alter your assumptions of how many hours you can get in a day. If your monthly budget depends on you billing 8 hours a day, 20 days a month you are setting yourself up to be disappointed. I know that, by in large, I can bill a 30 hour week, assuming I have a full time project. Between not billing for restroom or mental health breaks, random trips to Fry's for a new hard drive, etc... those tasks can eat up your calendar. When I have little client work on the radar I assume I'll be able to get 20 billable hours a week in- the rest of the week is eaten up with Buisness development, meeting with new clients, estimating projects etc.

porker 13y ago
It's not my monthly budget, so much as my guilt complex that people in full-time employment are paid to do 8 hours work each day. I don't quite 'get' how they can be employed in that and have a clean conscience if they then procrastinate or use it for restroom breaks - and I do know that office workers waste a lot of time. You're right though about the hours; 30 seems sensible to aim for, especially being newly-married where working late every evening isn't a Good Idea (TM).