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The first part of the article is missing the point. Sure, how you do support may become important when you have to scale. More important is improving your softw
by NameNickHN 13y ago
The first part of the article is missing the point. Sure, how you do support may become important when you have to scale. More important is improving your software/app/website in order to reduce the number of support requests.
The most important part of supporting customers for me is motivation. After thirteen years my motivation is almost zero. It's probably time to pay someone to do it but I wonder, what about their motivation.
- ianstormtaylor 13y agoSeems like you didn't read the second part of the article. But if you really can't be bothered to offer support, you better be darn good at designing your product in the first place. And even then you're leaving huge amounts of potential on the table.