From sniffing around a bit a year or so back, while considering them, they're pretty fast with "please reboot", but you'll have to get "real" OVH if you want su

From sniffing around a bit a year or so back, while considering them, they're pretty fast with "please reboot", but you'll have to get "real" OVH if you want support that will help you with more complicated questions. Reading HN, it seems that this is still the case. OTOH, as you suggest, there are lots of questions a capable sysadmin can find the answer to without help.