4 ms·
"Adii Pienaar of WooThemes solved this problem by refusing to support non-paying customers. If they’re not willing to pay you, then they’re not your customers"
by jmadsen 13y ago
"Adii Pienaar of WooThemes solved this problem by refusing to support non-paying customers. If they’re not willing to pay you, then they’re not your customers"
Great article all around, but I thought that was the biggest take away for people running web apps & online games, or similar.
For a long time there was this "it's on the internet - it should be free" mentality. There is a difference between freedom of information, and giving away hard work with value.
- aytekin 13y agoThere are cases where a free plan actually makes sense. Does the usage increases with time? Many users start using JotForm with very low usage and then after using it for months or years they go over the 100 submission/month limit. I believe Evernote also had a similar pattern. Dropbox probably also has it. Can you use network effects? Only a tiny percentage of our users share their forms with others on JotForm Form Templates gallery. Tiny percentage of 1 million users is still pretty good. So, we have all these ready to use form templates for other users. It saves people time to be able to find a form template for any use case. If we only had paid users the number of shared templates would have been very low.