Oh come on. She changed her mind over an hour before the market opened and they couldn't process her cancellation. She didn't ask for her money back after los

Oh come on. She changed her mind over an hour before the market opened and they couldn't process her cancellation. She didn't ask for her money back after losing it, she asked to stop the trade before it was executed and they failed at that for over an hour. Are you seriously not getting that distinction? It's not like buying a lottery ticket and deciding you don't want it after the numbers are picked. It's like starting to buy a lottery ticket, then changing your mind, and the clerk punches you in the face and takes your wallet, giving you your lottery ticket anyways. I understand that it wasn't on purpose but in most industries if you fuck up and cost your customer a lot of money then they're going to have legal recourse against you.