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http://en.wikipedia.org/wiki/Self-serving_bias http://en.wikipedia.org/wiki/Self-serving_bias This is getting OT, but this paragraph in the article was particu
by bentcorner 13y ago
http://en.wikipedia.org/wiki/Self-serving_bias http://en.wikipedia.org/wiki/Self-serving_bias
This is getting OT, but this paragraph in the article was particularly interesting:
> Computers have become a pinnacle part of everyday life, and research has shown that individuals may subconsciously treat interactions with computers as they would treat a social situation.[26] This finding combined with what is known about the self-serving bias in interpersonal relations indicates that consumers that use a computer to buy products will take personal credit for successful purchases but blame the computer for negative purchase experiences. It was also found, however, that consumers are more willing to attribute successful purchases to the computer and not ascribe blame to the computer for failed purchases if they have “intimate self-disclosure” with the computer, which Moon describes as revelation of personal information that makes the discloser feel vulnerable.[6] Another reason is that people are so used to bad functionality, counterintuitive features, bugs, and sudden crashes of most contemporary software applications that they tend not to complain about computer problems. Instead, they believe it is their personal responsibility to predict possible issues and to find solutions to computer problems. This unique phenomenon has been recently observed in several human-computer interaction investigations.